Field notes

The blog.

Notes, observations, and occasional rants about web design, marketing, and what actually works.

Recent posts

Raising Prices Without Losing Customers

Aug 25, 2026·9 min read

Most local service owners undercharge because they dread the angry call. Here's how to raise prices and communicate it on your site and quotes.

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How to Handle a Bad Review Without Making It Worse

Aug 18, 2026·9 min read

A single one-star review rarely hurts you. A bad reply can hurt you for years. Here's how to respond, when to flag it, and when to let it go.

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Moving Your Google Business Profile Without Losing Rankings

Aug 11, 2026·10 min read

Changing your address, opening a second location, or going mobile can tank your Maps rankings. Here's how to handle all three the right way.

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Stop Losing Leads From Web Forms, Texts, and Calls

Aug 4, 2026·9 min read

Getting more leads won't help if half of them leak out. Here's a simple system to catch every inquiry and follow up until it closes.

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Does Your Website Need a Redesign or Just a Few Fixes?

Jul 29, 2026·9 min read

A no-developer framework to tell whether your site needs a full rebuild or a quick repair, using symptoms you can diagnose yourself.

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Getting Junk Quote Requests? Fix It Before Your Inbox

Jul 28, 2026·10 min read

More leads is not the goal. Here is how I set up local service websites near Nashville to qualify leads before they ever reach you.

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Where Do Your Leads Actually Come From?

Jul 27, 2026·9 min read

Most local service owners are guessing which marketing works. Here's how call tracking and simple form data show you the real leak in your funnel.

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How to Stop Losing Website Leads to Slow Callbacks

Jul 26, 2026·9 min read

The second or third plumber to call back already lost. Here's a simple lead-response system so no quote request or call slips through the cracks.

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Make Your Website and Ads Follow Your Busy Season

Jul 25, 2026·9 min read

Local service demand swings hard by month. Here's how to time your landing pages, homepage, and Google Ads spend so you own the peak and stay visible in the slow months.

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Your New Website Launched and the Phone Isn't Ringing

Jul 24, 2026·9 min read

Silence after launch is normal, but not all of it. Here's what to measure in the first 90 days and how to tell waiting from a real problem.

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How to Write a Website Brief Before You Hire a Designer

Jul 23, 2026·10 min read

Most web projects stall over a bad brief, not a bad designer. Here's what to figure out before your first call so you save money and months.

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How to Budget Google Ads for a Local Service Business

Jul 22, 2026·9 min read

What clicks and leads really cost by trade around Nashville, and how to build an ad budget that pays for itself before you spend a dollar.

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Occasional notes on what actually works.

No spam, I promise. Just the occasional note on web design, marketing, and growth when I have something worth saying.